So you think you’re tech-savvy enough to activate and use your new handset without reading the directions? Think again.
A number of Samsung Galaxy Note 5users learned the hard way that their smartphone’s stylus is a delicate accessory.
According to Android Central forum posters, sticking the stylus in backwards will not only make it difficult to extract, but could destroy some of the phablet’s key features.
“Mere hours after getting my Note 5, I put the pen back in the hole without really looking at what I was doing, and stuck it in backwards,” user “FrogVomit” wrote on the forum. “To my utter horror, I was unable to extract it!
“I tried pushing, pulling, and wiggling it for several minutes without pulling too hard, and eventually it came out,” they continued. “BUT, my pen removal detection seems to have stopped working. Nothing happens when I pull the pen out anymore.”
“The backwards pen of death got me too,” Mike 5567 wrote in solidarity. “I was watching a movie at home and accidentally put the pen in clicker side first. It goes in smooth but locks in there. I tried to wiggle it out and the clicker broke off inside the holster. The flaw seems like it could become a serious problem.”
Some Note 5 owners took to Reddit to spread the news, posting a “public service announcement” about the stylus issue.
The move is easy to make if you’re not carefully watching the S Pen. It’s even easier to do than on previous models, which were designed with more stylus precautions, Android Central reported.
Samsung did not immediately respond to PCMag’s request for comment. A spokesman from the company’s U.K. division, however, told the BBC that there is a simple solution.
“We highly recommend our Galaxy Note 5 users follow the instructions in the user guide to ensure they do not experience such an unexpected scenario by reinserting the S-Pen in the other way around,” Samsung said.
The tech giant introduced its 5.7-inch phablet earlier this month; the Note 5 runs Android 5.1, with a 2.1GHz Samsung Exynos 7420 octa-core processor. Its Super AMOLED HD screen makes it easy to view photos taken on the 16-megapixel rear camera and 5-megapixel front shooter. Available in black sapphire or white pearl in 32GB or 64GB models, the phablet also boasts Bluetooth, GPS, and NFC.